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Customer Service Representative

Posted: 03/12/2023

Join our Customer Service department and become part of a cohesive team that will value your contributions!  As a Customer Service Representative, you will be on the frontline of helping North Penn Water Authority accomplish its mission to support our community and positively impact the environment.
As a team member, you will enjoy a competitive starting wage and benefits package that includes 10 paid holidays, and accrual of Vacation and PTO days your first month of employment.  If you excel at interacting with people and have strong office-related skills, apply today and join our deeply-rooted organization with an emphasis on overall employee satisfaction.
Key Responsibilities

  • Positively interact with customers in person, and during phone conversations.
  • Assist customers by answering water quality and account questions, and resolving issues.
  • Consistently communicate information with co-workers and external business partners on a timely basis.
  • Create Service Orders that include comprehensive notes.
  • Schedule appointments with existing customers, and appointments for new installations.
  • Process payments, and assist customers with processing online payments.
  • Record detailed account information, process account adjustments, and prepare bill calculations for specific situations.
  • Assist with office administration tasks.
Qualifications & Skills
  • Professional nature with a service-oriented attitude.
  • Organized, patient, and diligent with details.
  • Collaborative, but able to complete work independently.
  • Proficient computer skills.
  • High School graduate or GED.
  • 2 – 4 years of Customer Service or related work is preferred.
  • Valid Driver’s License required.
Compensation and Benefits
  • Competitive starting rate
  • 401(k) with company match
  • Vacation and PTO starting the first year of employment
  • 10 annual paid holidays
  • Health, Vision, and Dental Insurance
  • Flexible Spending Account and Dependent Care Account
  • Short-term, Long-term, Life and AD&D insurance
About North Penn Water Authority
Established in 1965, North Penn Water Authority (NPWA) is a municipally owned, nonprofit Authority with a dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply.  Our employees, many of whom are NPWA customers themselves, take pride in being able to provide this service to the community.  We look forward to the successful candidate joining our team.
North Penn Water Authority is an equal opportunity employer.